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  • Frequently asked questions (FAQ)

    • Through our webshop, you have 24/7 access to the largest assortment of fastening materials in Europe. With advanced search capabilities and smart filters, you can easily navigate through our extensive offerings and quickly find the products you need. This page provides answers to questions you may have during your registration, placing orders, and managing them.

      We have also written a complete manual for the webshop. Dive into the world of Fabory.com: Download

  • Registration
    • Creating an account on Fabory.com? You can do it in 1 minute. An account on Fabory.com gives you access to MyFabory and offers many advantages:
      • Instant insight into your prices
      • Fast checkout
      • Easy access to previous orders and invoices
      • Create your own catalogues
  • I'm new to Fabory, how can I register?
  • What do I need for registration on Fabory.com?
  • I'm already a customer at Fabory, can I create an account myself?
  • MyFabory

    • With your MyFabory account, you have direct access to your personal MyFabory environment. Here, you'll find an overview of your orders, invoices, and personal catalogues. Once you're logged in, click on your name at the top right. You'll see a menu appear that is easy to navigate. Here, you'll find shortcuts to the most frequently used features of MyFabory.

  • How do I add a colleague to my account?
  • My colleague already has an account, how can I add myself to his or her account?
  • Why do I get an error message when I try to create a password?
  • What do I do if I forgot my password?
  • How can I change the email address of my account?
  • How do I add multiple delivery addresses to my account?
  • Comment puis-je modifier les paramètres de mon compte ?
  • Puis-je lire les expériences d'autres clients à propos de MyFabory ?
  • As the administrator of the MyFabory business account, I want to change a colleague's role. How do I do that?
  • Commandes
    • Vous avez passé commande et souhaitez consulter les détails de la commande ? Nous répondons aux questions les plus fréquentes sur le processus qui suit votre commande.
  • Comment puis-je passer ma commande le plus facilement possible ?
  • Comment effectuer une recherche rapide ?
  • Puis-je passer rapidement une commande en utilisant les numéros d'articles ?
  • Comment puis-je savoir où sont stockés les produits que je souhaite ?
  • Je reçois le message « V1154 » lorsque j'ajoute des produits à mon panier. Qu'est-ce que cela signifie ?
  • Puis-je ajouter une autre adresse de livraison lorsque je passe une commande ?
  • Is it also possible to have my order delivered to a construction site?
  • Managing orders
    • Have you placed the order and want to consult the details of the order? We answer the most frequently asked questions about the process that follows your order.
  • Can I change or cancel my order?
  • Where can I find the declaration of conformity for my order?
  • Where can I view my order history?
  • Where can I find my outstanding order lines?
  • My order status is 'Open', what does this mean?
  • Where can I download my order confirmation?
  • Where can I view certificates of my purchased products?
  • Tracking orders
    • By digitising the ordering process, we reduce the lead time of your orders. We answer the questions you may have about the status of your order.
  • Within what time can I expect my order?
  • How do I track the status of my order?
  • Where can I see the shipping status (T&T) of my package?
  • Returns and warranty
    • Returns and warranties should be straightforward and simple. Below, you will find answers to frequently asked questions about our return and warranty policy so you know exactly what to expect.
  • How do I register a return?
  • Am I entitled to a warranty?
  • Invoices
    • With MyFabory, you have all the data neatly in one place. This provides an overview and gives control. This also applies to invoices.
  • Where can I find an invoice?
  • Can I pay an invoice directly?
  • Catalogues
    • When ordering materials, you don't want to have to search for your desired items each time. That's why you can create your own Catalogues. We'll explain how this useful tool helps you order efficiently.
  • How do I create a catalog?
  • How do I place my favorite products in a catalog?
  • MyFabory Insights
    • We continuously work on preventing and minimising stockouts. This is made possible through data-driven decision-making. Are you using Fabory Logic? Then take advantage of all the benefits this solution offers in constantly optimising your processes on the shop floor.
  • I use an application within Fabory Logic application (for example, RFID). How can I view orders and stock at my location at any time?
  • My company uses Fabory Logic and has access to MyFabory Insights. How do I ensure a colleague sees MyFabory Insights in the MyFabory menu?
  • Fabory app
    • Using the Fabory app, you also have access to MyFabory and experience the same convenience. An additional advantage is that you can add items to your shopping cart and place orders while walking through the warehouse. We answer the most frequently asked questions about this smart form of inventory management.
  • Can I also order products from the Fabory webshop via my telephone instead of via computer?
  • What is the biggest difference between ordering via the computer and ordering via the telephone?
  • What are the similarities between ordering via computer and ordering via telephone?
  • How do I order items as easily as possible via the app?
  • Can I start using FastScan right away?
  • How do I install the Fabory app on my phone?
  • What benefits does the Fabory app offer?
  • Can I read customer experiences with the Fabory app?
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